Why don’t I see anyone working near me?

Electricity travels a long path to reach you—starting from the power plant, down transmission lines, to substations, through main distribution lines, and finally along tap lines. Every segment must be operational for power to reach your home. The damage affecting your home might be miles away. Rest assured, our crews are assessing and repairing what’s necessary to get your power back.

Why does my neighbor have power, but I don’t?

Your home may be served by a different substation, transformer, or line than your neighbor’s. It could also be an issue with your service connection point, meter pole, or other localized equipment. We’re working as quickly as possible to restore all connections.

Do I need to report my outage more than once?

Once you’ve reported your outage, there’s no need to call again. Repeated calls can prevent others from reporting new outages and create duplicate tickets for the same location. 

I have a medical need for electricity. Why isn’t my power restored immediately?

We recommend all members with medical needs have a backup plan in place. Before we can focus on individual priority accounts, we need to repair the backbone of our system. This includes substations, and main distribution lines. It’s like a tree: we have to repair the trunk before we can fix the branches.